forum Xhorse

I have a problem with VVDI Prog and reading R5F64524 Ford BCM cpu. I can only read it, but I cannot write and erase ... I dropped it from the board and I also cannot erase and write it. Can I talk to the developer to solve my question.
I am attaching a video.
I ask you to solve the singing problem, since I specially bought a device for this processor.

https://youtu.be/dxqFO58WFSE

Я пытался писать в поддержку ,но оно требует фаил которого у меня нет.

And in the menu I choose as expected Vvdi prog / Mini prog

I tried to write in support but it requires a file which is not in vvdi prog.

Hi my friend do you resolve vith bcm to write ?
Because i have same problem and how can resolve ?